HomeCustomer Support

Customer Support


Context Help

If you lose your way inside our Control Panel, the first step you should take is to push the Help button, which is present on each and every page. A pop-up menu will appear. It includes comprehensive info about all the operations that you can perform on that particular page. Each popup shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive range of video tutorials clarifying how to work with our web hosting Control Panel. They're intended for those of you who would like to see how things are getting done instead of just reading articles. Thus, everyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you need, have a gaze at our extensive FAQ database, which comprises questions asked by real individuals and offers practical solutions. We constantly "revamp" our Frequently Asked Questions database with new Q&A's in an attempt to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you are looking for in the FAQ section either, you can touch base with our fantastic team of customer service technicians available 24/7/365 and ready to help you with any problem. Each trouble ticket you send will be responded to within one hour (the average support ticket response time is about 20 mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 275044

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com